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Kountry Specialties
Allen, Texas 75002
Customer Service
877.604.4387
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Shipping Questions

When you place an order you have three shipping options:


Standard Shipping is included in the price of every order.  Using this option, we will send your order using either Ground or 3 Day Select®, depending on the destination, for all packages that can arrive at their destination within two or three days.  This option covers most locations within the U.S. An additional charge of $20 will be added to each item shipped to Alaska or Hawaii. Please note that our Standard shipping requires three business days in transit. This means you must place your order no later than noon (Central Time) (Holiday Orders must be placed by 8:00 a.m. during Nov. 15 - Dec. 31) on Tuesday to be sure it arrives by Friday to avoid sitting in a shipping warehouse over the weekend. All Standard shipping orders placed after this cutoff time will be shipped the following Monday.  If you want your package to arrive sooner than 3 days from the time you place the order, you must choose one of the other two options or call us to make special arrangements.
 
Two Day Air delivers your package within 2 business days.  All 2-Day shipping orders must be placed no later than noon (Central Time) (Holiday Orders must be placed by 8:00 a.m. during Nov. 15 - Dec. 31) on Wednesday to be shipped that week.  All 2-Day orders placed after this cutoff time will be shipped the following Monday.
 
Overnight/Next Day Air delivers your package on the following business day.  All Next Day orders must be placed no later than noon (Central Time) (Holiday Orders must be placed by 8:00 a.m. during Nov. 15 - Dec. 31) on Thursday to be shipped that week.  All Next Day orders placed after this cutoff time will be shipped the following Monday.
 
If you want a special delivery option that is not listed here (such as Saturday delivery); you must call the office to make special shipping arrangements.  There will be additional shipping fees for special delivery options.
 
We make every effort to please, but we are not responsible for package delays due to errors made by the shipping company.  We reserve the right to replace or refund bona fide claims at our discretion.  If you do not receive your order in a timely manner, please call (800) 264-2475.

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